Terms & Conditions

These Terms and Conditions ("Terms") govern your use of the services provided by Enzo Digital ("Company", "we", "our", or "us"), a digital marketing agency operating from Udaipur, Rajasthan, India. By engaging our services or accessing our website at enzodigital.in, you agree to be bound by these Terms.

Please read these Terms carefully before entering into any service agreement with Enzo Digital. If you do not agree with any part of these Terms, you should not engage our services.

These Terms were last updated on January 1, 2025 and apply to all existing and future client engagements unless otherwise specified in a separate written agreement.

Enzo Digital provides digital marketing services including, but not limited to: Search Engine Optimisation (SEO), Pay-Per-Click (PPC) advertising, Social Media Marketing, Content Marketing, Email Marketing, Web Design & Development, and Brand Strategy.

You agree to provide accurate, current, and complete information as required for service delivery. You are responsible for maintaining the accuracy of this information and for any consequences arising from providing inaccurate or misleading information.

You agree not to use our services for any unlawful purpose, to disseminate any illegal content, to infringe upon the intellectual property rights of others, or to engage in any activity that could damage the reputation of Enzo Digital.

Enzo Digital reserves the right to refuse or discontinue services to any client whose business practices, content, or objectives are deemed inappropriate, unethical, or contrary to our values — with appropriate notice as stipulated in the service agreement.

Upon full payment of all agreed fees, creative deliverables produced exclusively for your brand (such as bespoke website designs, custom brand identity assets, and original written content) become the intellectual property of the client.

Enzo Digital retains the right to display work completed for clients in our portfolio, case studies, and marketing materials, unless the client expressly requests otherwise in writing prior to project commencement.

All proprietary methodologies, frameworks, templates, tools, and processes developed by Enzo Digital remain the sole intellectual property of Enzo Digital and may not be replicated, reverse-engineered, or repurposed without prior written consent.

Third-party assets, software, stock imagery, or licensed tools incorporated into deliverables remain subject to their respective licensing terms. Clients are responsible for ensuring compliance with these third-party licenses.

All service fees are outlined in the respective service agreement or proposal provided to the client prior to engagement. Payment terms are Net 15 unless otherwise specified.

Retainer-based services are billed monthly in advance. Project-based work typically requires a 50% deposit prior to commencement, with the balance due upon project completion or as per the milestone schedule.

Late payments beyond the agreed due date may incur a late fee of 2% per month on the outstanding balance. Enzo Digital reserves the right to pause or suspend services for accounts overdue by more than 15 days.

All fees are quoted in Indian Rupees (INR) unless otherwise stated. GST (Goods and Services Tax) is applicable at prevailing rates and will be charged in addition to the quoted fees.

Refund requests are evaluated on a case-by-case basis. Fees for services already rendered or for advertising spend already committed to third-party platforms (Google, Meta, etc.) are non-refundable.

Enzo Digital's services involve marketing strategies and advertising campaigns that, by their nature, involve inherent risk and cannot guarantee specific outcomes such as exact revenue figures, search rankings, follower counts, or return on investment.

Enzo Digital shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our services or any failure to achieve specific marketing outcomes.

In no event shall Enzo Digital's total liability to you for all claims arising from or relating to a service agreement exceed the total fees paid by you to Enzo Digital in the three (3) months immediately preceding the claim.

We are not liable for any losses or damages arising from third-party platforms (Google, Meta, LinkedIn, etc.) changing their algorithms, policies, or advertising rules in ways that affect campaign performance.

Both parties agree to maintain the confidentiality of any proprietary information, trade secrets, client data, campaign data, or business strategies disclosed during the course of the engagement.

Enzo Digital will not share your confidential business information with third parties without your explicit consent, except as required by law or to facilitate the delivery of contracted services (e.g., sharing access credentials with relevant platform specialists).

This confidentiality obligation survives the termination of the service agreement.

Your privacy is important to us. Our collection, use, and protection of personal data is governed by our Privacy Policy (available at enzodigital.in/privacy), which is incorporated into these Terms by reference.

By engaging our services, you consent to the collection and use of information as described in our Privacy Policy. We comply with applicable Indian data protection laws, including the Digital Personal Data Protection Act, 2023 and the Information Technology Act, 2000.

For any privacy-related enquiries, please contact our Grievance Officer at info@enzodigital.in.

Either party may terminate a service engagement with written notice as specified in the service agreement (typically 30 days for retainer engagements).

Upon termination, Enzo Digital will provide the client with all deliverables completed up to the termination date and will transfer any access credentials or assets belonging to the client.

Enzo Digital reserves the right to terminate any engagement immediately and without notice in cases of client breach of these Terms, non-payment, or conduct that is harmful to Enzo Digital or its partners.

These Terms and any disputes arising from them shall be governed by and construed in accordance with the laws of India, without regard to its conflict of law provisions.

Any disputes that cannot be resolved amicably between the parties shall be subject to the exclusive jurisdiction of the courts located in Udaipur, Rajasthan, India.

Both parties agree to attempt good-faith negotiation for a period of 30 days before initiating any formal legal proceedings.

Enzo Digital reserves the right to update or modify these Terms at any time. We will notify active clients of material changes via email at least 14 days prior to the changes taking effect.

Continued use of our services after the effective date of any changes constitutes your acceptance of the revised Terms.

The most current version of these Terms will always be available on our website at enzodigital.in.